Terms of Service

Introduction

Welcome to Natalie Cunningham Coaching. These Terms of Service outline the guidelines and expectations for our coaching relationship. By engaging in our services, you agree to these terms, which are designed to create a supportive and effective coaching experience.

Natalie Cunningham Coaching ("we," "our," or "us") provides life coaching services to help women navigate life transitions, family relationships, and personal growth. Our approach is collaborative and client-centered, focused on empowering you to create meaningful change.

Services

We offer the following coaching services:

• One-on-one coaching sessions (virtual or in-person)
• Group coaching programs
• Workshops and educational materials
• Email support between sessions
• Personalized action plans and resources

Coaching is a collaborative process where we work together to identify goals, overcome challenges, and create sustainable change. Our sessions are confidential spaces for exploration, reflection, and growth.

Booking & Payment

Session Scheduling

Sessions are scheduled based on mutual availability. We recommend:

• Scheduling sessions at least 48 hours in advance
• Using our online booking system for convenience
• Confirming session times via email

Payment Terms

Payment is required as follows:

• Single sessions: Payment due before the session
• Package sessions: Payment due at time of booking
• Accepted methods: Credit card, bank transfer, or other agreed methods
• Receipts provided for all payments

Cancellation Policy

We understand that schedules can change. Our cancellation policy is:

• 48 hours notice required for cancellations or rescheduling
• Cancellations with less than 48 hours notice may be charged the full session fee
• Emergency situations will be considered on a case-by-case basis
• We will provide the same courtesy for any changes on our end

Client Responsibilities

To get the most out of our coaching relationship, we ask that you:

• Arrive on time and prepared for each session
• Be open and honest about your challenges and goals
• Complete any assignments or exercises between sessions
• Take responsibility for your own growth and decisions
• Communicate openly about what's working and what isn't
• Respect our professional boundaries and expertise

Confidentiality

Your privacy is paramount. All coaching sessions are strictly confidential. Information shared during sessions will not be disclosed to third parties without your written consent, except in cases where there is:

• Risk of harm to yourself or others
• Suspicion of child abuse or neglect
• A court order requiring disclosure

We may use anonymized examples from our work for professional supervision or training purposes, but your identity will always be protected.

Nature of Coaching

It's important to understand what coaching is and is not:

• Coaching is NOT therapy, counseling, or medical treatment
• We do not diagnose or treat mental health conditions
• Coaching focuses on present and future goals, not past trauma
• You remain responsible for your own decisions and actions
• Results vary based on individual effort and circumstances

If you're experiencing severe emotional distress, mental health issues, or crisis situations, we encourage you to seek appropriate professional help alongside or instead of coaching.

Intellectual Property

All materials provided during coaching sessions, including worksheets, exercises, and resources, are the intellectual property of Natalie Cunningham Coaching. You may use these materials for your personal development but may not reproduce, distribute, or sell them without explicit permission.

Limitation of Liability

While we strive to provide valuable coaching services, we cannot guarantee specific outcomes or results. You acknowledge that coaching involves personal growth work that requires your active participation and commitment. Natalie Cunningham Coaching shall not be liable for any indirect, incidental, or consequential damages arising from our services.

Termination

Either party may terminate the coaching relationship at any time with reasonable notice. In case of termination:

• Unused prepaid sessions will be refunded on a pro-rated basis
• All outstanding payments become immediately due
• Confidentiality obligations continue beyond termination

Changes to Terms

We reserve the right to update these Terms of Service periodically. Any changes will be communicated to you, and continued use of our services constitutes acceptance of the updated terms.

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